Privacy Policy

By accessing or using this site, you agree to the terms of this Privacy Policy.

1. Who We Are

Sports & Care Therapy is a mobile sports and deep tissue massage service based in Central London, operated by Carlos Serrano, a qualified therapist in Level 3 Sports and Remedial Massage Therapies.

If you have any questions about this policy or how we use your data, please contact:

Carlos Serrano
Email: carlos@sportscaretherapy.com
Phone: +44 (0) 7742 276 464

2. What Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly:

Name
Email address
Phone number
Address (for mobile service visits)
Health-related information relevant to your treatment
Payment or booking details (if processed online)

b) Information Collected Automatically:

IP address
Browser type and version
Time zone and location
Pages visited and how long you stay on them
(This is collected via cookies or analytics tools.)

3. How We Use Your Information

We use your information to:

Book and confirm your appointments
Understand your therapy needs and provide safe, effective treatment
Respond to inquiries or customer service requests
Manage payments and receipts
Send updates, promotions, or important service changes (only with your consent)
Comply with legal and insurance obligations

4. Lawful Basis for Processing

We process personal data under the following legal bases:

Consent – For marketing or newsletter subscriptions
Contract – To provide the services you request
Legal Obligation – To meet requirements related to record keeping, insurance, and health/safety
Legitimate Interests – To improve our services and website experience

5. Sharing Your Data

We will never sell your data. We only share your data with:

Payment processors (e.g., Stripe, Square) for secure transactions
Professional insurance providers (if required for legal claims)
Healthcare professionals, but only with your explicit consent
Website service providers for analytics or email notifications

6. How We Store and Protect Your Information

Client records are securely stored digitally with password protection
Health records are retained for 7 years (or until a child turns 25) in line with UK legal guidelines
Data is only accessible to the therapist (Carlos Serrano)

7. Cookies

Our website uses cookies to improve functionality and monitor traffic (via Google Analytics or similar). You can control cookie preferences via your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

Access a copy of your personal data
Correct inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Withdraw consent (where consent is used)

To exercise any of these rights, please contact us at sportscaretherapy@gmail.com.

9. Links to Other Websites

Our website may contain links to third-party websites (e.g., booking platforms or social media). We are not responsible for the privacy practices of those sites. Please review their policies separately.

10. Policy Updates

We may update this Privacy Policy occasionally. The latest version will always be posted here with the updated effective date. We encourage you to review this page periodically.

11. Contact Us

For questions, data requests, or complaints, please contact: